Return & Refund Policy

# Return & Refund Policy

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At PANDHARPURI CHAY PVT LTD, we are committed to providing our customers with a reliable and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return, replacement, or refund as outlined below.

# 1. Return & Replacement Eligibility

Eligible products may be returned or replaced within 7 days from the date of delivery, subject to the following conditions:

* The product must be unused and in its original condition.

* Original packaging, tags, labels, accessories, and invoices should be retained wherever applicable.

* The product must not have been damaged due to misuse, negligence, or improper handling by the customer.

* The return request must be submitted within the applicable return period.

* Certain products may be non-returnable due to their nature or specific product conditions.

Return and replacement eligibility may vary depending on the product. The applicable return information will be provided on the product page or at the time of purchase.

# 2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or different from the product ordered, please contact our customer support team as soon as possible.

To process the request, we may ask you to provide photographs, videos, or other relevant information for verification.

Once the issue is verified, we may provide an appropriate replacement or refund, subject to product availability and applicable conditions.

# 3. Return Process

To initiate a return:

1. Contact our customer support team with your order details.

2. Provide the required information or images/videos, if requested.

3. Our team will review and verify the return request.

4. If approved, the return instructions or pickup details will be shared with you.

5. Once the returned product is received and inspected, the applicable refund or replacement will be processed.

# 4. Refund Policy

Refunds will be processed only after the returned product has been received and successfully inspected, where inspection is applicable.

For eligible orders:

* Refunds for online payments will generally be credited to the original payment method.

* If a replacement is requested and approved, the replacement will be dispatched subject to availability.

* If a replacement is unavailable, an eligible refund may be provided.

* The time required for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, or financial institution.

# 5. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may follow the applicable return process after delivery, provided the product is eligible for return.

# 6. Return Shipping Charges

For products that are damaged, defective, incorrect, or incorrectly delivered, the return shipping cost will be borne by us.

For other eligible returns, return shipping conditions may vary depending on the product and reason for return.

# 7. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, perishability, or other product-specific considerations.

Where applicable, the non-returnable status of a product will be clearly mentioned on the relevant product page before purchase.

# 8. Refund Timeline

Once an eligible return has been received and approved, the refund will be initiated.

The time taken for the refunded amount to reflect in the customer’s account depends on the payment method, payment gateway, bank, or financial institution. We are not responsible for delays caused by third-party payment providers or banks.

# 9. Important Conditions

We reserve the right to reject a return or refund request if the product does not meet the applicable return conditions or if there is evidence of misuse, damage, alteration, or fraudulent activity.

All returns and refunds are subject to verification and the terms applicable to the specific product.

# 10. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact our customer support team with your order details.

Email: pandharpurichay77@gmail.com

Phone: 8007077474

Business Name: PANDHARPURI CHAY PVT LTD