Frequently asked questions

Our tea is an authentic Indian blend crafted from premium CTC leaves, classic leaf tea, and 100% natural spices. Whether you choose our Adrak (Ginger) or Elaichi (Cardamom) blends, you experience a robust, kadak flavor without any artificial additives or synthetic colors.

Yes. We are committed to health and purity. Our tea blends use natural ingredients, and our pure natural jaggery (gud) powder is completely chemical-free. It retains its natural minerals, making it a perfectly healthy, earthy alternative to refined sugar for your daily brew.

We process and dispatch orders swiftly through our reliable shipping partners. Standard delivery across India typically takes 3 to 7 business days, depending on your pin code. Once dispatched, you will receive an automated tracking link via email or SMS to monitor your delivery in real time.

For hygiene and food safety reasons, consumable products like tea and jaggery cannot be returned once opened. However, if your order arrives damaged, tampered with, or contains incorrect items, please contact us with a photograph within 48 hours of delivery. We will immediately arrange a replacement or process a refund.

Yes, we offer a highly successful, low-investment franchise model. You can start a Pandharpuri Chai franchise with an initial investment of just ₹1.5L (total setup approximately ₹2.5L–₹3L) and enjoy 0% royalty fees. You would be joining a strong, growing network of over 350+ stores across the country with fast ROI and comprehensive operational support.

To preserve the rich aroma of the tea and prevent the jaggery from clumping due to moisture, store these products in a cool, dark, and dry place. We highly recommend transferring the powders into airtight glass or steel containers immediately after opening the sealed pouches.

Absolutely. Our finely milled jaggery powder dissolves effortlessly, making it incredibly versatile. Beyond sweetening your daily tea or coffee, it is perfect for baking, making traditional Indian sweets, or using as a daily natural sweetener in your oatmeal and smoothies.

Yes, we cater to bulk purchases for wholesale distribution, corporate gifting, or special events. If you require large quantities of our Adrak tea, Elaichi tea, Dust powder, or jaggery powder, please reach out to our support team directly to discuss custom quantities and specialized pricing.