Privacy Policy

Privacy Policy for Pandharpuri Chai

Last Updated: 09-September-2026

Welcome to Pandharpuri Chai (https://pandharpurichai.in/). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website or make a purchase.

1. Information We Collect When you visit our website, register an account, or place an order, we collect specific personal information to provide you with the best possible service:

  • Order Information: When you purchase tea, coffee, or jaggery products, we collect your name, billing address, shipping address, email address, phone number, and payment details.
  • Account Information: If you create an account, we store your username, password, and order history.
  • Technical Data: We automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device.

2. How We Use Your Information We use the collected information for the following purposes:

  • To process and fulfill your orders, including sending order confirmations and shipping updates.
  • To communicate with you regarding your order, answer support queries, and handle refund requests.
  • To screen our orders for potential risk or fraud.
  • To improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).

3. Cookies If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you log in or add items to your cart, WooCommerce sets several cookies to save your login information, screen choices, and cart data so your shopping experience is seamless.

4. Sharing Your Personal Information We respect your privacy and do not sell your personal data. We only share your information with trusted third parties to help us provide our services and fulfill your orders:

  • Shipping & Fulfillment: We share necessary delivery details (name, shipping address, and phone number) with our logistics and courier partners, such as Shiprocket, to ensure the prompt and accurate delivery of your orders.
  • Website Security & Performance: We utilize security, firewall, and content delivery network (CDN) services, including Cloudflare and Wordfence, to protect our website from malicious attacks and ensure safe, fast browsing. These services may process visitor IP addresses strictly for security monitoring and threat prevention.
  • Payment Processors: We use secure third-party payment gateways. We do not store your credit card or UPI PIN details directly on our servers.

5. Data Retention When you place an order through Pandharpuri Chai, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for accounting, tax, and legal purposes in India.

6. Your Rights If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Changes to This Policy We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: